It’s annoying when companies profess to have great uptime and can’t deliver on it! A ton of web services have regular outages and don’t give a dime back to their customers–that’s something we’re working to change with our mass email to web company CEOs.
One company that has a great track record of uptime is Salesforce.com, which has it’s login available nearly 24-7. Salesforce puts their money where their mouth is too and shows the status of every server they own and whether it has issues or not. At trust.salesforce.com, Salesforce is 100% transparent with their data, allowing customers to see where there may be issues with their service. Performance issues, service disruptions, or status not available? You’ve got it all available at Salesforce, which is willing to share all their information. We’d like to see companies like Comcast and Netflix offer a similar kind of transparency so we can see what we’re getting into be fore we have login issues for services we’re paying for.