It’s annoying when companies profess to have great uptime and can’t deliver on it! A ton of web services have regular outages and don’t give a dime back to their customers–that’s something we’re working to change with our mass email to web company CEOs.
One company that has a great track record of uptime is Salesforce.com, which has it’s login available nearly 24-7. Salesforce puts their money where their mouth is too and shows the status of every server they own and whether it has issues or not. At trust.salesforce.com, Salesforce is 100% transparent with their data, allowing customers to see where there may be issues with their service. Performance issues, service disruptions, or status not available? You’ve got it all available at Salesforce, which is willing to share all their information. We’d like to see companies like Comcast and Netflix offer a similar kind of transparency so we can see what we’re getting into be fore we have login issues for services we’re paying for.
I haven’t been able to log in to Linkedin since December 2010! I’ve sent you so many emails and although I’ve received 4 replies, these responses are all the same. I sent an email to you 2 weeks ago but haven’t received a response. I have cleared the cashe and in January, I changed my security settings to allow just about all cookies – I also added https:\\linkedin.com to a secure and trusted site. I’ve been a member for 3 yrs and never had a problem – in December when I logged in, I was redirected back to the “join now” or “sign in” page – I’ve tried to submit under “forgot password” but continually receive a message “there was a problem with your request…click here to return to home page” and nothing is working. I’ve been saving the numerous emails I’ve continue to get from people REMINDING ME TO ACCEPT THEIR REQUESTS TO CONNECT! This continues to be a HUGE problem and I’ve started dreading checking my email messages because I know I’ll see many messages from members of Linkedin. Why can’t you list a phone number? PLEASE HELP!